Order-based claim review
Quality claims are reviewed case by case under the applicable order contract and supporting evidence. There is no single published deadline or fixed remedy for every order.
Contact the export team
Email sales@fengyuantiyu.com with your order reference, product SKU, affected quantity and a description of the issue. Photos, video, inspection or shipment records help our team compare the issue with the approved specification. The applicable contract governs claim timing and resolution.